By making payment/s you are agreeing to the following terms and conditions, payment details/prices invoiced and item descriptions invoiced.
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PAYMENTS
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In order to begin the process we require an initial 50% deposit followed by a 30% deposit at measurements and the final 20% deposit at the fitting/pick up.
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If all payments/deposits are not finalised in full by the due date/s noted we reserve our right to withhold all garments and deposits and legal proceedings may occur as a result.
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INVOICE CHANGES & CANCELLATIONS
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Couture Menswear must be notified of any changes/corrections that need to be made to the invoice before any payment is made as we will not be made liable for any inconsistencies.
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Under Australian Consumer Law, once first payment is made no refund or exchange can be made on any or all of the product/s, in any circumstances (including wedding cancellations, deaths and acts of "god"). If changes are requested that are of lesser value the difference will be applied as a credit note for future use. The initial invoice including the credit note must be paid in full before any garments are released. See our returns and exchange policy for more details.
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It is important to note once measurements have been taken we cannot reverse the manufacturing process at any point. Changes in due dates, or requests to delay the process will be denied and the process will move ahead as planned.
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ALTERATIONS PROCESS
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Only one complimentary cycle of alterations is available before final pick up and Couture Menswear Australia exercise final judgement as to whether an alteration is to be made. If further alterations are requested after the initial complimentary cycle costs will be incurred to the client and must be paid in full before further alterations take place.
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It is important to note if garments must be taken out due to weight or muscle gain this may not be a possible option in most cases.
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Once garments/items have been taken by the client the complimentary alterations cycle will be made void and if any alterations are requested associated costs will be incurred to the client.
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If the client has considerable changes in body size from when measurements were taken (including but not limited to, excessive weight gain, muscle growth or rapid weight loss) and alterations are not a viable solution. We are not liable to reproduce garments and the invoice must be finalised in full or all deposits and garments will be withheld.
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In some cases we may be able to offer a reconstruction service to the garment at an extra cost to the client. It must be noted this reconstruction service is beyond the limits of our complimentary refinements cycle.
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EMBROIDERY
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Custom name/initial embroidery is a service we offer to clients based on timing, accessibility and system operations. Due to one or more of these reasons we may not be able to fulfil embroidery requests and will refund the associated service charge.
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RUSH ORDERS
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An order will be deemed rush by Couture Menswear depending on fabric availability, style, design and time of year. A rush fee in most cases will be $220 however, in some cases it may exceed this amount in which case the client will be made aware of before processing the order.
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FAILURE TO COLLECT
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Final pick up and payment must be made by the due date specified on the invoice or 10 days from our initial contact with the client to arrange a pick up/fitting (whichever date falls earlier will apply). If invoiced garments/items are not collected within 30 days from this date we reserve the right to withhold all deposits and all items will be deemed the property of Couture Menswear Australia. Consequently, we will reserve the right to use these products as we see fit and the client can not collect these items at a later date.